Construct | Internal Consistency Reliability | Convergent Validity | ||||
---|---|---|---|---|---|---|
Cronbach’s Alpha | Composite Reliability | Dijkstra–Henseler’s Rho (ρ) | Items | Factor Loadings | Average Variance Extracted | |
Supportive environment | 0.774 | 0.844 | 0.807 | N1 | 0.632 | 0.524 |
N2 | 0.607 | |||||
N26 | 0.758 | |||||
N27 | 0.868 | |||||
N28 | 0.722 | |||||
Multi-sectorial coordination | 0.877 | 0.940 | 0.952 | N3 | 0.962 | 0.887 |
N4 | 0.922 | |||||
Tangibles | 0.669 | 0.772 | 0.822 | N5 | 0.615 | 0.535 |
N6 | 0.686 | |||||
N32 | 0.871 | |||||
Professionalism | 0.912 | 0.929 | 0.914 | N7 | 0.707 | 0.622 |
N8 | 0.648 | |||||
N9 | 0.756 | |||||
N21 | 0.857 | |||||
N22 | 0.831 | |||||
N23 | 0.853 | |||||
N24 | 0.813 | |||||
N25 | 0.822 | |||||
Information Provision | 0.789 | 0.854 | 0.814 | N10 | 0.676 | 0.541 |
N11 | 0.800 | |||||
N12 | 0.718 | |||||
N33 | 0.670 | |||||
N34 | 0.803 | |||||
Competency of staff | 0.963 | 0.969 | 0.970 | N13 | 0.825 | 0.795 |
N14 | 0.934 | |||||
N15 | 0.913 | |||||
N16 | 0.927 | |||||
N17 | 0.920 | |||||
N18 | 0.870 | |||||
N19 | 0.865 | |||||
N20 | 0.873 | |||||
Attitude of staff | 0.718 | 0.785 | 0.997 | N29 | 0.904 | 0.555 |
N30 | 0.618 | |||||
N31 | 0.683 |